Frequently Asked Questions

StudyNet moved to a newLearning Management System called "Canvas", which is provided by "Instructure". It replaced the oldStudyNet platform (Fronter). In the Spring Semester 2019, over 39 courses ran on the new platform as pilots. Since September 2019, all courses run on the new platform.   


  • Where do I log into StudyNet?

    You can log into StudyNet with your HSG username and password using the following link:

  • What will I see when I login?

    The first thing you see when you log in is the Dashboard. Here, your courses are displayed as card view or you can see your recent activities. You can also favourite a course to be displayed on the Dashboard. To view All Courses, click on Courses tab in the global navigation menu.


  • Where do I find help and support?

    Please see our Training website for training materials, as well as our Quick Start Guide to get you off to a great start. If you have been to the Essentials training session and need further assistance to develop your courses, we have student tutors that can help. Please fill in this Google Dox and we get in touch with you.

    You can access the Help menu in StudyNet from the Navigation Menu. From here, you can either search the online guides, for further information and practical tips. For technical problems, please use the Report a Problem option in the Help menu. You can also use this option for feedback. Alternatively, you can contact us on

  • Do you offer training sessions for the new StudyNet (Canvas)?

    Please find further information about training materials and recordings from past training sessions, as well as training dates on our Training website.

  • How do I set up my course?

    To get you off to a great start, we have set up all courses with a HSG template (German and English). The template allows you to easily set up and structure your course and it contains valuable tips and information. Please see the next section about designing your course and learning activities.

  • How do I design my course?
    1. Set-up the welcome page provided by the templates to onboard students to the course. This is the course overview they see when accessing the course.
    2. Using Modules to organise and structure your course content. Modules are great to guide students through the course. You can arrange modules by week, unit or topic.
    3. Adding content: You can add new or existing content items into a module, such as Assignments, Quizzes, Pages, Discussions and Files. These are outlined in more detail in the next section. With files you can manage items (documents and media file types) that you use in multiple courses. Please see next section about developing content for your course.

    Please see our Training website for training materials, as well as our
    Quick Start Guide to get you off to a great start.
  • How do I design learning activities to engage students?

    Please note: As of now: Quizzes can only be used as ungraded practice quizzes, as only the Dean's Advisory Office can legally award grades. When using the SpeedGrader with Assignments, you must select the mute option from the menu. Muted means to withhold feedback, otherwise students will receive feedback straight away.

    Engage your students through practice quizzes, discussions and ungraded assignments

    Assignments include Quizzes, Discussions, and online submissions (i.e. files, images, text, URLs, etc.). If you are interested in the advanced features of assignments including using rubrics or how to give feedback to students through Canvas complying with HSG regulations, please get in touch with us via email,ch


  • How can I assign a Teaching Assistant to my courses?

    If you wish to assign Teaching Assistants to your course, we kindly ask you to add them at StudyNet Assistant Manager. If you have any questions, please contact us at

  • How can I add observers and students that want to switch groups to my courses?

    Observers: If you want to add observers to your course, you need to send the names and emails to either your Programme Manager or to Please find important contacts for faculty, as well as a list with the Programme Managers.

    What can observers do?
    Observers have limited permissions that allow them to see what is going on in a course without interrupting the flow of daily course communication.
    They can view files (unless locked) and view and read discussions, but they cannot participate by submitting assignments or quizzes or commenting on announcements or discussions.
    They do not get credits for the course.


    Students: Faculty cannot add students to a course, as at HSG the students are added to a course through the Bidding process. However, if students want to change groups, faculty can send an email with the name and email address to and we can add them as Students without Bidding/ Studierende ohne Bidding. They can take part in your course, but cannot take exams and get credits as Students without Bidding. However, they stay in their original allocated group, where they can take the exam and are eligible for credits. This is to prevent undermining the Bidding process.