Faculty Frequently Asked Questions

StudyNet moved to a new Learning Management System called "Canvas", which is provided by "Instructure". It replaced the old StudyNet platform (Fronter). In the Spring Semester 2019, over 39 courses piloted on the new platform. Since September 2019, all courses run on the new platform.   

FAQs for Faculty

StudyNet login


  • Information for hybrid teaching / Informationen zu Hybridunterricht

    Please find information on hybrid teaching and Zoom on the following Intranet site:
    Informationen zu Hybridunterricht und Zoom finden Sie auf den folenden Intranetseiten:

  • Where do I log into StudyNet? 

    You can log into StudyNet with your HSG username and password using the following link: learning.unisg.ch

  • What will I see when I login?

    The first thing you see when you log in is the Dashboard. Here, your courses are displayed as card view or you can see your recent activities. You can also favourite a course to be displayed on the Dashboard. To view All Courses, click on Courses tab in the global navigation menu.


  • Where do I find help and support?

    Please see our Training website for training materials, as well as our Quick Start Guide to get you off to a great start. If you have been to the Essentials training session and need further assistance to develop your courses, we have student tutors that can help. Please contact us via learning.support@unisg.ch.

    You can access the Help menu in StudyNet from the Navigation Menu. From here, you can either search the online guides, for further information and practical tips. For technical problems, please use the Report a Problem option in the Help menu. You can also use this option for feedback. Alternatively, you can email us via learning.support@unisg.ch

  • Do you offer training sessions for the new StudyNet (Canvas)?

    Please find further information about training materials and recordings from past training sessions, as well as training events on our Training and resources website.

  • How do I set up my course?

    To get you off to a great start, we have set up all courses with a HSG template (German and English). The template allows you to easily set up and structure your course and it contains valuable tips and information. Please see the next section about designing your course and learning activities.

  • How do I design my course?
    1. Set-up the welcome page provided by the templates to onboard students to the course. This is the course overview they see when accessing the course.
    2. Using Modules to organise and structure your course content. Modules are great to guide students through the course. You can arrange modules by week, unit or topic.
    3. Adding content: You can add new or existing content items into a module, such as Assignments, Quizzes, Pages, Discussions and Files. These are outlined in more detail in the next section. With files you can manage items (documents and media file types) that you use in multiple courses. Please see next section about developing content for your course.

    Please see our Training website for training materials, as well as our
    Quick Start Guide to get you off to a great start.
  • How do I design learning activities to engage students?

    Please note: As of now: Quizzes can only be used as ungraded practice quizzes, as only the Dean's Advisory Office can legally award grades. You can use the speedgrader to mark student-submitted papers, however, there are some guidelines around using it for grading and giving feedback to students. Please see our Guide: Anleitung Speedgrader, Noten und Kommentare (in German).

    Engage your students through practice quizzes, discussions and ungraded assignments

    Assignments include Quizzes (new and old), Discussions, and online submissions (i.e. files, images, text, URLs, etc.). If you are interested in the advanced features of assignments including using rubrics or how to give feedback to students through Canvas complying with HSG regulations, please get in touch with us via email learning.support@unsig,ch

  • How can I assign a Teaching Assistant to my courses?

    If you wish to assign Teaching Assistants to your course, we kindly ask you to add them via StudyNet Assistant Manager. Teaching staff and already assigned TAs can add other TAs and manage the permissions of their courses. If you have any questions, please contact us at learning.support@unisg.ch.

  • How can I add observers and students that want to switch groups to my courses?

    Observers: If you want to add observers to your course, you need to send the names and emails to learning.support@unisg.ch

    What can observers do?
    Observers have limited permissions that allow them to see what is going on in a course without interrupting the flow of daily course communication.
    They can view files (unless locked) and read and post to discussions, furthermore, they can participate in conferences, if invited. However, they cannot participate by submitting assignments or quizzes. They do not get credits for the course.

    Students: Faculty cannot add students to a course, as at HSG the students are added to a course through the Bidding process. However, if students want to change groups, faculty can send an email with the name and email address to learning.support@unisg.ch and we can add them as Students without Bidding/ Studierende ohne Bidding. They can take part in your course, but cannot take exams and get credits as Students without Bidding. However, they stay in their original bidded group, where they can take the exam and are eligible for credits. This is to prevent undermining the Bidding process.

  • How do I use the conference tool?

    Conferences are used for virtual lectures, virtual office hours and student groups. Conferences in StudyNet make it easier to conduct synchronous (real-time) lectures for all users of a course. With conferences, users can transmit audio and video in real time, demo applications, presentation slides or to demonstrate online resources.

    Please see the following Guides:

  • I have set up a conference with my students, but encountered problems with screen sharing and audio. How can I advise students with their audio and screen sharing?

    Problem: Students were not able to share their screen or hear other users in the conference.

    Screen share options: If the student is using Safari they will not have this option. Screen sharing is not supported by Safari browsers. It is recommended to use Chrome or Firefox browsers to access the Conferences interface. Screen sharing is only available to the user who has created the conference. Participants in the conference will not have access to this feature.

    Audio and microphone settings settings need to be tested when joining the conference. After that, the audio and microphone settings cannot be adjusted. Then, it is advisable to leave the conference and log in again to set up the audio and microphone.